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How to apply:
You
can submit your resume by applying to Starz Entertainment LLC,
utilizing one of the following listed mediums:
Note:
You must include the position title, job number, and location
with your correspondence.
Note:
Individuals submitting resumes in response to job postings
are not considered applicants for employment with Starz Entertainment,
LLC until they have been requested to complete an original
SEG application.
Starz Entertainment, LLC is an Equal Opportunity Employer
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Job Title / Job Number: |
Desktop Support Technician - Tier I SE158-072
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Department:
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Information Technology
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Location: |
STE Englewood, CO
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Reports To: |
Manager of IT Service Desk
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Contact Address: |
Starz Entertainment LLC, 8900 Liberty Circle, Englewood, CO 80112
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Contact Person: |
Please mail your resume to the above address or fax (720)852-5891 Attn: Recruitment Specialist
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General
Job Description: |
The incumbent in this position is responsible for providing accurate and efficient support for Windows operating system environments and Siemens and VoIP phones, including but not limited to, maintenance, installation, configuration, troubleshooting, and integration of 3rd party and in house applications. Identify, research, and resolve computer-related and telephony problems for all Starz & Liberty environments (corporate and field offices). Respond to telephone calls, e-mail, and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Approximately 75% of duties will be answer incoming support calls (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software. Participate in IT Technical Support queue, which will result in assigning and prioritizing open issues to others. Diagnose Telephony, PC and Macintosh desktop/laptop hardware and software problems by asking accurate, concise, questions in a professional and timely manner. The remaining duties include providing expertise to users in Windows environments. Repair/Replace hardware as necessary. Troubleshoot issues as first level support for problem recognition, research, isolation, resolution, and follow up for desktop (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Refer more complex problems to second or third-level support personnel or other internal groups as defined in the Service Desk business processes. Create and maintain documentation for all standard Technical Support policies, procedures, and practices. Support all Starz and Liberty key identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. Contribute to efficient deployment of computer software and patches using standard imaging equipment and imaging techniques. Maintenance of the IT lab, general orderliness, organization and labeling of lab items. All techs participate in the On-Call schedule. Duties include being available 24x7 during scheduled time to respond to emails and phone calls. Emails and phone calls will be received on a Blackberry.
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Required Skills: | Minimum two years experience in a computer support environment. Must be proficient with Microsoft Windows environments. Proficient in Microsoft Office products. Conceptual knowledge of various network technologies including cabling topologies, gateways, bridges, routers, switches, and interconnecting LAN/WAN communication protocols including Ethernet.
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Successful applicant will be subject to a drug test.
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